ABOUT HENOC
We are a leading energy brokerage that provides competitive rates per kWh and standing charge, with a strong focus on utilising green energy sources.
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Founded in 2018, HENOC has been at the forefront of offering fixed-priced energy contracts with a cap on supplier uplifts. We adhere to energy compliance regulations and are registered with the Energy Ombudsman to facilitate the sale of energy contracts in the United Kingdom.
Our unique positioning, which includes a combination of aggregation, collaboration, and direct accounts, enables us to effectively identify the most advantageous energy deal for your business.
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We are more than just an energy broker - we are your trusted partner.
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OUR SERVICES
ENERGY PROCUREMENT & CONSULTING
At HENOC, we offer a range of services including energy procurement, new site connections, water, and consulting on green energy projects. Our expertise in these areas allows us to provide comprehensive solutions for clients looking to improve their energy efficiency and sustainability. We aim to assist businesses in achieving their energy goals, whether it's reducing their carbon footprint or saving on energy costs.
They say don't sell on price, but that's exactly what we do. Cheaper deals.
So, when it comes to finding the best rate in the UK reseller market, look no further because we've got you covered. With us, it's all about offering the most competitive price per kilowatt-hour (kWh) out there. We understand that every penny counts, which is why we work hard to provide our customers with the very best deals possible. Whether you're a small business owner or a large corporation with a project, or just looking to save some cash on your energy bills, we've got a solution for you. So why pay more when you can get the same great service and quality for less with us? Let's save some money together! Remember, in a reseller market, it's all about price, as generally, the energy comes from the same place.
With our widespread connections and collaborative approach, we offer some of the lowest unit rates per kWh and standing charge in the UK market. Generally fixed unit price for the contract period
No matter the nature of your green energy initiative, we have the capability to oversee its design, execution, and management until it is successfully completed.
Covering all aspects of your energy requirements, from groundwork to meter installation, we provide a comprehensive infrastructure solution from beginning to end.
Appointments can be scheduled conveniently through our online booking system, allowing for in-person meetings or virtual consultations, whichever is preferred. Our user-friendly online platform facilitates seamless scheduling and is accessible 24 hours a day, 7 days a week.
Jargon Buster
General Market Terms
The Office of Gas and Electricity Markets (OFGEM) serves as the government regulator for the electricity and gas markets in the UK. Their primary objective is to safeguard consumers by promoting a more environmentally friendly and equitable energy system.
Distribution Network Operator (DNO) companies are licensed to distribute electricity and gas throughout the UK. These companies are responsible for maintaining the infrastructure, including cables, towers, and gas pipes, that deliver energy to homes and businesses.
The Transmission Network consists of pylons and cables that transport high-voltage electricity from power stations to various locations across the UK where it is needed. On the other hand, the Distribution Network carries lower voltage electricity that has been converted from the high voltage transmission network to industrial, commercial, and residential consumers.
Energy Suppliers are the entities that issue electricity and gas bills to consumers. They purchase energy in the wholesale market and sell it to customers. Consumers have the freedom to choose their energy supplier.
Data Collectors (DC) are responsible for accurately determining the amount of energy supplied to ensure correct billing. They obtain data either by manually reading meters or remotely through a secure network. Businesses with half-hourly meters must appoint a DC, which is typically their energy supplier unless they choose an independent third party.
Data Aggregators (DA) aggregate meter reading data and transmit it to energy suppliers. Often, the same organisation serves as both the Data Collector and Data Aggregator.
A Letter of Authority (LOA) is a crucial document that grants permission to another individual or organisation to manage energy accounts on behalf of the consumer. LOAs are commonly requested by third parties such as Energy Management Software companies, Energy Brokers, and Energy Suppliers. Energy brokers are required to obtain a LOA from their clients in order to provide their services. It is important to note that not all LOAs are the same, so it is essential to carefully review the terms before signing. Some LOAs may grant the broker additional authority, such as the ability to purchase energy on your behalf and agree, rather than negotiate, rates and terms.
At HENOC, we operate under a basic LOA that allows us to gather information from your energy supplier and the market to obtain energy terms for your consideration. However, we do not have the authority to enter into contracts or agree terms or pricing on your behalf. Our goal is to provide you with the necessary information to make informed decisions about your energy needs. All transactions conducted by HENOC are exclusively carried out through customer-signed contracts. We strictly adhere to a policy of not engaging in verbal sales or selling contracts over the phone. In cases where face-to-face meetings are not possible, our contracts are securely transmitted via email using DocuSign for added protection and ease of completion.
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​Unit Value​​​​s
Kilowatt (kW): A kilowatt is a unit of electrical power, equivalent to 1000 watts.
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Kilowatt Hour (kWh): A kilowatt hour is a unit of gas and electricity that represents the energy needed to operate a 1,000 watt (1 kilowatt) appliance or device for one hour.
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Tonnes Of Carbon Dioxide Equivalent (tCO2e): This unit is used to measure greenhouse gas (GHG) emissions and is commonly utilised in carbon accounting.
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Calorific Value (CV): The calorific value is a crucial factor in calculating gas consumption, as it determines the amount of heat produced from the combustion process.
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Meters
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Meter Point Reference Number (MPRN): The Meter Point Reference Number is a unique 6-10 digit code that identifies a gas supply point. This code can be found on the physical gas meter and is sometimes referred to as an M Number.
Meter Point Administration Number (MPAN): This is a unique 13-digit reference that identifies each electricity supply point. There are also additional numbers known as the Top Lines, these are typically 8 numbers. Sample MPAN below.
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Meter Serial Number (MSN): The Meter Serial Number is a unique identifier for a physical electricity or gas meter. If the meter is replaced, the MSN will also change, but the MPAN or MPRN will remain the same.
Meter Operator (MOP): A Meter Operator is a company that installs meters at a site and provides ongoing maintenance. It is a legal requirement for all half-hourly meters to have a MOP contract.
Meter Asset Manager (MAM): A Meter Asset Manager is responsible for the design, installation, commissioning, maintenance, removal, and disposal of gas supply meters. MAMs are similar to electricity meter operators (MOP) but specifically for gas meters.
Metering Point Address Details (MPAD): The Metering Point Address Details provide information about the physical location of a meter. This information is also commonly known as the Site Address.
Smart Meters are the cutting-edge technology in gas and electricity metering. These meters have the ability to automatically transmit information about your energy usage to your supplier, eliminating the need for manual meter readings. Additionally, they can display your energy consumption on digital screens for easy monitoring.
Half-hourly (HH) meters are specialised gas or electricity meters that provide readings at half-hour intervals. These meters are commonly used in larger usage businesses and utilise telecommunications technology to transmit data every thirty minutes.
On the other hand, Non-half-hourly (NHH) meters do not provide data at half-hour intervals and are typically used for smaller energy supplies.
Half-hourly Data (HHD) refers to the energy consumption data obtained directly from a half-hourly meter. Energy suppliers often analyse this data to determine contract prices for customers.
Automatic Meter Reading (AMR) is a system that allows for remote meter readings. This system uses telecommunications technology to transfer data from the meter to a central hub for billing and analysis purposes. Half-hourly metering is an example of AMR technology.
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Profile Class (PC) is a classification system that helps electricity suppliers predict how electricity will be consumed by a meter throughout the day. There are eight profile classes, and the first two digits of a meter's MPAN represent its Profile Class.
Sub-metering involves installing meters or data loggers downstream from a main utility meter. This process helps measure the consumption and efficiency of specific equipment, processes, or locations. It is also useful for billing purposes in buildings with multiple tenants and can be applied to water, gas, or electricity meters.
The Internet of Things (IoT) refers to the network of physical objects embedded with sensors, software, and other technologies. This network allows for seamless communication between devices for improved efficiency and automation.
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Tariffs & Bills
Unit Rate: The unit rate refers to the price per unit of energy in kWh charged by a supplier. This rate is crucial in determining the overall cost of your energy consumption.
Fixed Rate Tariff: Fixed Rate energy tariffs provide consumers with a sense of security by offering a locked-in rate per kWh for a specified period, typically one year or more. These tariffs shield households and businesses from unexpected energy price hikes, providing stability and predictability in energy costs.
Standard Variable Tariff: A Standard Variable Tariff is an energy deal where the rate for gas and electricity fluctuates. This type of tariff often ends up being more expensive than a fixed-rate tariff. If you were previously on a Fixed Rate Tariff and did not switch after it expired, you would likely have been automatically switched to your supplier's standard variable tariff.
Renewable Energy Tariff: A Renewable Energy Tariff ensures that 100% of your electricity is generated from renewable resources. Additionally, a portion of the gas supplied is sourced from green gas or biomethane. Opting for a Renewable Energy Tariff allows consumers to support environmentally friendly energy sources.
Standing Charge: The Standing Charge is a fixed rate that consumers pay to their energy supplier regardless of their energy usage. This charge covers the maintenance of the connection to the mains supply and the servicing of the consumer's account. Understanding the Standing Charge is essential in calculating the total cost of your energy consumption.
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Energy Management
ISO 50001: is the international operating standard for energy management. Its primary goal is to assist organisations in all sectors in enhancing energy efficiency through the establishment of an energy management process. Businesses can achieve ISO 50001 certification through third-party organisations to showcase their dedication to energy management.
Energy Conservation Measure (ECM): An Energy Conservation Measure (ECM) refers to any process, technology, or installation designed to enhance the energy performance of a building.
Measurement & Verification (M&V): Measurement & Verification is the process used to quantify the savings generated by an Energy Conservation Measure (ECM).
International Performance Measurement and Verification Protocol (IPMVP): The IPMVP sets forth standard terms and recommends best practices for measuring the outcomes of energy efficiency investments.
Energy Management Software (EMS): EMS is specialised software created to assist organisations in improving energy efficiency by collecting data, conducting analysis, and providing insights.
Degree Days: Degree Days are a specific type of weather data calculated from outside air temperature readings. They are commonly used in calculations related to building energy consumption. Heating degree days indicate the energy consumption required for heating, while cooling degree days indicate the energy consumption needed for cooling.
Energy Consulting: Energy consulting focuses on optimising a business's energy usage and sources of energy. It often aims to reduce operational costs, though some consultants specialise in carbon reduction.
Demand Side Response (DSR): Businesses participating in a Demand Side Response (DSR) scheme commit to reducing or shifting their energy consumption when UK electricity demand from the Grid is at risk of exceeding supply. Through DSR, businesses can generate revenue by assisting the National Grid during peak demand periods.​​​​​​​​​
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Types of Tariffs
Fixed energy tariffs provide businesses with a consistent unit cost of energy per kilowatt hour (kWh) that remains unchanged throughout the contract period. This offers a sense of security and assurance that unexpected price increases resulting from market fluctuations will not impact your business. While your bills will fluctuate based on your energy consumption, you will not benefit from any reductions in market prices. Despite this, fixed energy contracts are advantageous if you secure a rate that aligns with your budget and preferences.
Variable energy tariffs, (dynamic tariffs rates changing frequently), will vary based on wholesale energy prices. This implies that the rate per unit your business is charged for its energy may fluctuate, depending on market conditions. Opting for this type of contract entails more risk compared to a fixed tariff, as your business could potentially face sudden price increases. However, it also presents the opportunity to benefit from any decrease in wholesale costs. When selecting a variable/dynamic tariff, it is crucial to closely monitor the market and adapt your business energy consumption accordingly.
A deemed tariff is a specific type of energy contract that is imposed on businesses that neglect to switch or negotiate a new contract upon relocating to new premises, or an original contract has lapsed. Gas and electricity rates under deemed tariffs are generally higher than standard rates, making it crucial for businesses to compare energy deals following a move or being out of contract. Although no business intentionally opts for a deemed tariff, it is essential to understand what they entail, as remaining on one will likely result in overpaying for energy. Sometimes, this is often just an oversight when someone moves in or just forgets to renew an energy contract.
A dual fuel tariff consolidates your gas and electricity expenses into a single, convenient bill. This option not only simplifies the process of managing energy costs for businesses but also has the potential to yield substantial savings. While dual fuel tariffs are more prevalent in domestic energy contracts, they are also available for businesses and should be considered when exploring energy contract options.
Unlike dual fuel tariffs, single fuel tariffs are energy contracts that provide businesses with either gas or electricity, but not both. While they may not offer the same level of simplicity and convenience as dual fuel tariffs, single fuel tariffs allow businesses to customise their energy contracts based on their specific gas and electricity requirements. By comparing business gas and electricity deals, this added flexibility can assist companies in effectively managing their energy consumption and lowering their overall expenses.
A pass-through contract divides your bill into two parts: the fixed power element, and the non-commodity costs, which can fluctuate over time. Essentially, the supplier transfers these non-commodity costs directly to you, along with the risk that they may rise in the future. By opting for a pass-through contract, you are assuming the risk of potential increases in these non-commodity costs. Furthermore, you are also exposed to triad charges. Triads are the method used by the National Grid to calculate charges for network (TNUoS Transmission Use of System) usage, based on the average usage of each meter over three specific periods between November and December. Failure to actively manage your usage during these triad periods could result in significant cost increases for your business.
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It is crucial, whether you choose to use a broker or not (although we highly recommend using one), that you carefully review the terms and conditions of your contract. Fixed-rate contracts can differ between suppliers, leading to confusion for some businesses. It is not uncommon for businesses to mistakenly believe they have a fixed rate when it is actually a pass-through tariff, or when the supplier is only referring to the fixed period of supply. It is essential to be cautious when entering into a contract and to seek proper guidance before finalising any agreements.