Privacy Policy

Privacy Policy - Effective Date: 9th August 2025: Last Updated 9th August 2025

1. Who We Are

HENOC LIMITED, trading as HENOC Brokerage', 'we', 'us', or 'our'), respects your privacy and is committed to protecting the personal data of users who visit our website or interact with our services.

2. What Personal Data We Collect.

We collect the following types of information:

a. Information you provide directly:

- Name, email address, job title, and contact information.

- Company name and address.

- Enquiries or messages submitted via our website or email.

- Payment or invoicing details (for B2B records only, not stored on our servers).

b. Automatically collected data:

- IP address and browser type.

- Website usage patterns via cookies and analytics.

- Device identifiers (for fraud/security purposes).

3. How We Use Your Data

We use your data to:

- Respond to enquiries and provide technical support.

- Facilitate introductions and secure transactions between buyers, sellers, and OEMs.

- Manage your user or client account.

- Comply with legal and contractual obligations.

- Improve our website and services.

- Manage and monitor transactions through third-party escrow account providers such as Transpact.

4. Legal Basis for Processing

We process your data on the following legal bases:

- Performance of a contract.

- Consent (e.g., newsletter signup).

- Legitimate interests (e.g., fraud prevention).

- Legal obligation (e.g., financial compliance).

5. Sharing Your Data

We may share your data with:

- OEMs, suppliers or Sellers

- Third-party service providers (e.g., Transpact, IT providers).

- Legal or regulatory authorities as required.

We do not sell or rent personal data.

6. International Transfers

We primarily store personal data within the United Kingdom. Where data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses or reliance on adequacy decisions, in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only as long as necessary for operational, legal, or compliance purposes.

8. Your Rights

You have rights under UK GDPR to:

- Access your data.

- Correct inaccurate data.

- Request deletion (where appropriate).

- Object or restrict processing.

- Data portability.

- Withdraw consent.

9. Cookies and Tracking

We use cookies to:

- Monitor traffic and usage.

- Improve performance.

- Understand preferences.

See our separate Cookie Policy for full details.

10. Third-Party Links

Our website may link to third-party sites. This policy does not apply to those sites.

11. Security

We apply appropriate technical and organisational measures to safeguard your data, including encryption, secure servers, and restricted access.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website.

13. Contact Us

HENOC LIMITED trading as HENOC Brokerage, 27 Old Gloucester Street, London, WC1N 3AX Email: info@henoc.co.uk You may also contact the Information Commissioner's Office (ICO) at www.ico.org.uk.